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Boslla Guarantees & Return Policy
30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Please contact us for Return Material Authorization within 30 days of the order being received. Please do not return the parcel to the shipping address on the parcel. We can’t sign it. If you send it back there, the return will not be accepted.
1 Year Free Replacement Warranty
If there are quality problems with the products, you can get a free exchange for up to 365 days.
If you have damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
How to request warranty (return, repair, and refund) and notes
If your item has an issue, please contact us.
Please carefully follow our warranty process to minimize any delays:
2. Tell us what steps you have already taken to resolve the issue.
1. You need to provide a clear photo or video showing the product problem. Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).
2.If the product is returned more than one month after the receipt, or if the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee. For non-customer-related returns within one month, Boslla is responsible for the shipping fee, and the customer must return it using the shipping method Boslla prescribes. In all return situations, the customer must provide the tracking number.
3.Customers must contact us before returning an item. Returned items without Return Merchandise Authorization will not be accepted. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, Boslla reserves the right to refuse any compensation.
4. For No Reason Return, you need to ensure that the product package is intact and all accessories are complete and unused.
5.All returns will be checked by our technical team upon arrival. If the returned product cannot be repaired, Boslla will provide an alternative solution.